Reservations
Full amount is charged at the time of booking. You can get a refund for this trip if you meet the qualifications under the Cancellation Policy below, otherwise it is non-refundable. All reservations for our famous trips are done through our state of the art online reservation system on our site. We’ve made it quick, easy and secure to book your trip with us 24 hours a day!
Cancellations
48 hours notice or more required for a full refund. No Call/No Show = 100% of trip fare.
Cancellation within 48 hours = 50% of trip fare. WEATHER CANCELLATION POLICY: No one, including the weatherman, can 100% accurately predict ocean conditions the day before a scheduled trip. Black Kraken Charters, LLC makes the sole decision on the morning of the trip regarding ocean and weather conditions and the safety of taking the scheduled trip. Do not expect cancellations due to potential conditions prior to the morning of the trip. If Black Kraken Charters, LLC cancels an outing due to inclement weather or poor ocean conditions, we give our customers the option to reschedule their trip. If a trip cannot be rescheduled, a full refund will be made. There are no weather refunds given on multi-day rentals or package deals.
MECHANICAL ISSUES: Even though mechanics issues are rare they do happen from time to time. Payment is only required for the duration that was spent fishing before the mechanical issue. We will also try and get you out on one of our other boats, if possible, the same day depending on the timing of the mechanical issue. If it happens before the charter begins you will be given the opportunity to reschedule or offered a full refund.
WHILE AT SEA CAPTAIN CANCELLATION POLICY: If for some reason during a trip sea conditions/weather become rough enough to where the captain makes the decision to head back in, you will only be charged for time you were on the boat. The total price will be divided by number of hours. If for some reason during a trip at sea the customer is breaking any rules such as, but not all inclusive to, bringing any type of drugs, a drunk unruly passenger, any disruptive or dangerous behavior, distracting the captain, littering in the ocean, or any activity putting the passengers and vessel at risk, and the captain has to end the trip early no refunds will be given and that customer will not be allowed to use Kraken Charters again.
EARLY CHARTER END CANCELLATION POLICY: If for some reason during a trip some or all the customers want to head back in because they want to cut it short, that is OK with us. You are on a private charter and you are in control and if you want to go back, consider it done. However, if sea conditions and weather is safe and there is no reason to come back in, unlike the captain cancelling the trip mentioned above, you will be expected to pay for the entire trip. This includes a customer or customer(s) being sea sick and wanting to come back in.
Physical Health
To the best of my knowledge I, the client, have no physical restrictions which would prohibit my participation in any-and-all activities offered by Black Kraken Charters, LLC, including fishing, boating, boarding, or disembarking the vessel, or consuming food or beverage prepared by the outfitter or their representatives. I certify that I have sufficient health, accident, and liability insurance to cover any bodily injury or property damage I may incur while participating in this event and to cover bodily injury or property damage caused to a third party as a result of my participation in this event. If I have no insurance, I certify that I am capable of personally paying for all such expenses or liabilities. Should emergency medical services become necessary to me or any minor I have authorized to participate, I agree that I will not hold Black Kraken Charters, LLC liable regarding the provision of medical and/or emergency care or the adequacy of any such care. Black Kraken Charters, LLC reserves the right to decline service to any person it judges incapable of meeting the requirements of participating in any boating or fishing related activities.
Electronics & Equipment
While at sea no GPS capability devices are allowed onboard for fishing charters. If found in use (for example a Navionics app that tracks boat location or InReach that tracks our location). If found the charter will be terminated and full payment is required. GPS numbers (our fishing spots) is how we make our living and we cannot afford for the numbers to get out. They are considered trade secrets. Customer is agreeing that they will not use any educational information, data, waypoints, fishing bait or tackle techniques gathered from their charter for personal gain or to start their own charter business within a 50-mile radius.
Respect the equipment: Black Kraken Charters LLC invests a lot of money into equipment and into the time maintaining this equipment so that it can be shared with many people and offer them a positive charter experience. While on the boat, we require you to respect and preserve the property. This includes respecting the fishing rods, fishing reels, fishing lures, boat seats, boat carpet, and all other related property. You may be held liable for damage and/or loss you cause to property according to our policies the waiver agreement.
Alochol, Smoking, & Drugs
TOBACCO USE: Customers of age may use tobacco products such as cigarettes, cigars, dip, and vapes ONLY if you responsibly dispose of your waste and do not make a mess on the boat or damage property with hot cigarette/cigar butts, ashes, or spit waste. Customers that cause damage or mess to property with tobacco products may be held liable according to this agreement and waiver document.
ILLEGAL DRUGS: Illegal drugs are not allowed on the boat. Period. This includes marijuana (even with a medical card). If it is discovered that a customer has brought illegal drugs on the boat, the captain must immediately end the charter and the boat will be taken back to the dock without any refund or credit. To avoid uncomfortable situation at the dock for both us, please do not attempt to sneak any illegal drugs, controlled substances, or contraband on board. Black Kraken Charters, LLC has the right to search coolers and gear thoroughly prior to boarding. In addition, no individual(s) will be allowed to board the boat before a trip if he/she arrives to the dock under the influence of any drugs and will forfeit the trip and will not get a refund. We have seen all the tricks, so again, please cooperate with this policy. We have a Zero Tolerance vessel in compliance with USCG regulations.
ALCOHOL: We do not provide alcohol; however, customers can bring their own. Must be 21 with ID. No glass please. We do not tolerate over-drinking. If the captain believes and individual has had too much to drink, the captain has the right to curtail alcohol consumption of that individual. The captain may terminate the charter trip at any time, without refund, if one or more individuals become intoxicated or uncontrollable due to alcohol consumption. In addition, no individual(s) will be allowed to board the boat before a trip if he/she arrives to the dock intoxicated and will forfeit the trip and will not get a refund.